The Dejavoo Z11 is a compact and functional payment terminal designed for seamless transaction processing. It features a vibrant touchscreen, built-in printer, and robust security with EMV certification.
1.1 Overview of the Dejavoo Z11
The Dejavoo Z11 is a compact payment terminal designed for efficiency and security. It features a 2.4-inch color LCD with a backlight and 192 MB of memory. This terminal supports various payment methods, including Apple Pay, Google Wallet, Samsung Pay, and contactless transactions like MasterCard payWave and Visa PayPass. The Z11 also offers tri-comm capability, allowing connectivity via dial, IP, and Wi-Fi, ensuring reliable transaction processing. Its built-in printer and vibrant touchscreen enhance usability. Part of the Dejavoo Z Series, the Z11 is known for its versatility and user-friendly interface, making it an ideal solution for businesses seeking secure and streamlined payment processing.
1.2 Key Features and Specifications
The Dejavoo Z11 boasts a 2.4-inch color LCD with a backlight, ensuring clear visibility. It has 192 MB of memory and supports tri-comm connectivity (dial, IP, and Wi-Fi). The terminal accepts contactless payments via Apple Pay, Google Wallet, Samsung Pay, and NFC-enabled cards. Equipped with EMV certification, it ensures secure transactions. The Z11 features a built-in printer for receipts and a vibrant touchscreen for easy navigation. Its compact design and user-friendly interface make it ideal for businesses requiring efficient payment processing. The terminal also supports PIN pad functionality, enhancing security for debit transactions. These features collectively make the Dejavoo Z11 a versatile and reliable payment solution.
Setting Up the Dejavoo Z11 Terminal
Setting up the Dejavoo Z11 is straightforward, involving initial configuration, connecting to Wi-Fi, and ensuring proper network settings for seamless transaction processing and secure operations.
2.1 Initial Setup and Configuration
Begin by powering on the Dejavoo Z11 and following the on-screen instructions to complete the initial setup. Navigate through the menu to set basic preferences, such as language and time zone. Ensure the terminal is properly connected to your network via Wi-Fi or Ethernet for secure communication. Familiarize yourself with the touchscreen interface and customization options. Review and configure any additional settings specific to your business needs, such as tax rates or currency settings. Properly align the built-in printer and load paper to ensure smooth operation. For detailed guidance, refer to the Dejavoo Z11 User Manual or quick reference guide.
2.2 Connecting to Wi-Fi and Network Configuration
To connect the Dejavoo Z11 to Wi-Fi, navigate to the network settings menu. Select Wi-Fi and choose your network from the available options. Enter the password when prompted. Once connected, the terminal will obtain an IP address automatically. Ensure the network is stable for uninterrupted transaction processing. To verify the connection, perform a test transaction or check the network status in the settings. If issues arise, restart the terminal or check the Wi-Fi signal strength. Proper network configuration ensures reliable performance and secure transactions. Refer to the Dejavoo Z11 User Manual for detailed network setup instructions and troubleshooting tips.
Daily Operations and Transaction Processing
The Dejavoo Z11 supports seamless transaction processing, including sales, refunds, and voids. It also enables managing daily, summary, and detailed reports for efficient tracking of operations.
3.1 Processing Transactions: Sales, Refunds, and Voids
The Dejavoo Z11 simplifies transaction processing with intuitive steps. For sales, enter the amount and select the payment type, choosing between credit or debit. The terminal guides you through each step, ensuring accuracy. Refunds can be processed by selecting the refund option and entering the transaction details or using the receipt from the original sale. Voids are handled similarly, allowing you to cancel unprocessed transactions quickly. The terminal’s touchscreen interface makes navigation effortless, while the built-in printer provides receipts immediately. These features ensure smooth and efficient transaction management, reducing errors and saving time for businesses. The Z11 supports contactless payments, enhancing customer convenience and modernizing the checkout experience.
3.2 Managing Reports: Daily, Summary, and Detailed Reports
The Dejavoo Z11 offers comprehensive reporting tools to streamline business operations. The Daily Report provides a detailed list of all transactions, including amounts and types, making it easy to track daily activity. The Summary Report offers a concise overview, displaying totals for each transaction type, such as sales, refunds, and voids. For in-depth analysis, the Detailed Report lists every transaction with specific details. These reports can be accessed directly on the terminal or downloaded for further review. This feature ensures transparency and efficiency in managing financial data, helping businesses reconcile accounts and monitor sales trends effectively. The Z11’s reporting capabilities are both user-friendly and robust.
Troubleshooting Common Issues
The Dejavoo Z11 may encounter issues like connectivity problems or error codes. Resetting the terminal or updating software often resolves these. Refer to the troubleshooting guide for detailed solutions.
4.1 Common Errors and How to Resolve Them
The Dejavoo Z11 may display error codes such as “Invalid Card” or “Connection Failed.” For card-related issues, ensure the card is valid and properly aligned. Connectivity problems can often be resolved by restarting the terminal or checking Wi-Fi settings. If the terminal freezes, perform a soft reset by pressing and holding the power button. For persistent errors, refer to the troubleshooting guide or contact support. Regular software updates can prevent many issues, and resetting the terminal to factory settings may resolve unresolved problems. Always consult the user manual or online resources for detailed solutions.
4.2 Resetting the Terminal and Updating Software
To reset the Dejavoo Z11, press and hold the power button until it restarts. For a factory reset, go to the “System” menu, select “Factory Reset,” and follow prompts. Ensure all data is backed up, as this will erase settings. Software updates are essential for security and functionality. To update, connect to Wi-Fi, navigate to the “Settings” menu, and select “Software Update.” Allow the terminal to download and install the latest version. If issues persist, contact support for assistance. Regular updates ensure compliance and optimal performance.
Security Features and Compliance
The Dejavoo Z11 is EMV-certified, ensuring secure transactions. It supports contactless payments like Apple Pay and Google Wallet, with NFC functionality for enhanced convenience and data protection.
5.1 EMV Certification and Payment Security
The Dejavoo Z11 is EMV-certified, ensuring secure transactions through advanced encryption. It supports chip card processing, reducing fraud and enhancing payment security. The terminal is designed to comply with global payment standards, protecting sensitive data during transactions. With built-in EMV capabilities, the Z11 ensures that card information is securely processed, minimizing the risk of data breaches. This certification also ensures compatibility with modern payment cards, providing merchants with a reliable and secure solution for accepting payments. The Z11’s EMV compliance is a critical feature for maintaining trust and security in every transaction.
5.2 Enable Contactless Payments and NFC Functionality
The Dejavoo Z11 supports contactless payments, including Apple Pay, Google Wallet, Samsung Pay, MasterCard payWave, and Visa payWave. To enable these features, ensure NFC functionality is activated in the terminal settings. This allows customers to make quick, secure payments by tapping their cards or devices. The Z11’s NFC capabilities enhance convenience and speed, supporting modern payment preferences. Merchants can process contactless transactions seamlessly, improving the overall checkout experience. Refer to the user manual for detailed steps to configure and troubleshoot NFC settings, ensuring smooth operation of contactless payments.
Additional Resources and Support
Access the Dejavoo Z11 user manuals, guides, and quick reference materials online. For support, contact info@ecspayments.com or call 866.651.8724. Visit the Resource Center for troubleshooting and setup assistance.
6.1 Accessing the Dejavoo Z11 User Manual and Guides
The Dejavoo Z11 user manual and guides are readily available online in PDF format. These resources include quick reference manuals, training materials, and setup instructions to help users navigate the terminal’s features. The manuals cover topics such as initial setup, daily operations, troubleshooting, and advanced configurations. Users can download these guides from the official Dejavoo website or through authorized distributors. Additionally, the quick reference manual provides step-by-step instructions for processing transactions, managing reports, and resolving common issues. These resources ensure that merchants can efficiently operate and maintain their terminals with ease. Regular updates are also available to keep users informed about the latest features and improvements.
6.2 Contacting Customer Support and Finding Help
For assistance with the Dejavoo Z11, users can contact customer support through phone, email, or online resources. Technical support teams are available to address setup issues, troubleshooting, and operational queries. Additionally, the Dejavoo Resource Center offers extensive documentation, including user manuals, troubleshooting guides, and video tutorials. Merchants can also access a comprehensive knowledge base to resolve common issues independently. Support services are designed to ensure seamless operation of the terminal, providing timely solutions to any challenges. Whether through direct assistance or self-help resources, Dejavoo ensures merchants have the support they need to maintain efficient payment processing. This comprehensive support system enhances user confidence and operational efficiency.